Finnish Speaking Customer Support Online iGaming Department
4 days ago
Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Customer Support Representative in our Online iGaming Department. This role is perfect for individuals who are passionate about online gaming and dedicated to providing exceptional customer service
Key Responsibilities- Deliver excellent support to Finnish-speaking customers through phone, email, and live chat, ensuring a seamless gaming experience.
- Assist clients with inquiries related to account management, gaming rules, promotions, and transactions.
- Swiftly address and resolve customer complaints to maintain high levels of satisfaction.
- Document customer interactions accurately for tracking and continuous improvement purposes.
- Collaborate effectively with technical teams to troubleshoot and resolve any customer issues.
- Stay informed about gaming regulations, company policies, and new product launches.
- Gather customer feedback and utilize it to enhance service delivery and customer satisfaction.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Previous experience in customer service, ideally within the iGaming or online gaming industries.
- Strong understanding of online gaming platforms and effective customer engagement strategies.
- Excellent communication and interpersonal skills.
- Familiarity with customer support software and standard office applications.
- Detail-oriented approach with strong analytical skills for effective problem resolution.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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