E-Commerce Customer Support Specialist
2 days ago
Are you passionate about delivering exceptional customer service and eager to join a dynamic team?
German Speaking Customer Service Representative RoleWe are seeking a highly motivated and skilled German speaking customer service representative to join our online shopping platforms department. As a key member of our team, you will be responsible for providing outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat.
Key Responsibilities:- Customer Service Delivery: Provide prompt and effective resolutions to customer inquiries, complaints, and issues related to orders, product information, returns, and exchanges.
- Product Knowledge: Stay up-to-date on the latest promotions, products, and services to provide accurate assistance to customers.
- Team Collaboration: Work closely with internal teams to enhance service delivery and address customer feedback.
- Documentation: Maintain comprehensive records of customer interactions within the company's systems.
- Language Skills: Fluency in German and English, both written and spoken.
- Customer Service Experience: Previous experience in customer service, preferably in the e-commerce or online shopping sector.
- Communication Skills: Strong communication and interpersonal skills with a customer-centric approach.
- Problem-Solving: Ability to troubleshoot issues and provide efficient solutions.
- Skillset: Proficiency in customer service software and Microsoft Office applications.
- Presentation: Detail-oriented and organized, with the ability to multitask effectively.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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