Polish Speaking Online Shopping Customer Support Representative
1 day ago
Customer Service Representative Opportunity
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional support to customers by assisting them with inquiries related to their online shopping experience, order processing, and product information.
Responsibilities- Provide outstanding customer support to customers across various channels including phone, email, and chat.
- Assist customers with inquiries regarding orders, product availability, and account management.
- Resolve issues and complaints efficiently, ensuring a positive shopping experience.
- Document all customer interactions accurately in the CRM system for effective tracking and follow-up.
- Collaborate with internal teams to address customer challenges and improve service delivery.
- Stay updated on product offerings, promotions, and company policies to provide informed assistance.
Requirements
- Fluency in Polish and English; knowledge of additional languages is a plus.
- Experience in customer service roles, preferably in e-commerce or retail.
- Strong communication skills and a customer-centric approach.
- Detail-oriented with excellent organizational capabilities.
- Familiarity with CRM systems and proficiency in basic computer applications.
- Able to work independently and as part of a collaborative team.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
- Many Extras
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