Senior Polish Language Customer Service Representative
16 hours ago
We are seeking a highly skilled and enthusiastic Polish speaking customer support representative to join our team. In this role, you will be the key point of contact for Polish-speaking users, providing exceptional support and assistance with their inquiries related to the online marketplace.
Your responsibilities will include addressing customer concerns, guiding users through platform features, and ensuring a positive experience on the platform. You will provide high-quality customer support via phone, email, and live chat, assist customers with inquiries related to account management, transactions, and troubleshooting platform issues, resolve customer complaints, and document customer interactions and maintain accurate records using the CRM system.
You will also collaborate with internal teams to deliver seamless service and improve user experience, stay updated on platform features, industry trends, and best practices to provide informed assistance.
Required Skills and Qualifications- Fluency in Polish and English; proficiency in additional languages is a plus.
- Experience in customer support, preferably in an online marketplace or e-commerce environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-centric approach.
- Familiarity with CRM systems and proficiency in standard office software.
- A positive attitude and the ability to work collaboratively in a team environment.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package
- Many Extras
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