Fashion Polish Customer Service Advocate
11 hours ago
We are seeking a skilled and dedicated Polish-speaking customer service representative to join our fashion department. As a key member of our team, you will provide exceptional support to customers in their native language, ensuring a seamless shopping experience.
Main Responsibilities:
- Deliver top-notch customer service via phone, email, and chat platforms.
- Assist clients with product inquiries, order status, sizing information, and return policies.
- Document all customer interactions accurately in the CRM system for efficient tracking and follow-up.
- Collaborate with internal teams to resolve customer issues and provide timely solutions.
- Stay updated on current fashion trends, product offerings, and company policies to better serve customers.
- Build and maintain positive relationships with customers to foster satisfaction and loyalty.
Required Skills and Qualifications:
- Fluency in Polish and English; proficiency in additional languages is an asset.
- Experience in customer service, particularly in the fashion or retail industry, is preferred.
- Strong communication skills with a customer-centric approach.
- Proficient in using CRM systems and basic computer applications.
- Detail-oriented with excellent organizational skills.
- Able to thrive in a fast-paced environment while handling multiple inquiries.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Various Extras
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