Polish Customer Service Representative
2 days ago
Cross Border Talents is looking for Polish Speakers in Athens, Greece.
">Customer Support Role:- Respond to consumer inquiries/questions raised through free phone lines and record the data on the customer services database.
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
- Deal with client complaints and log them in line with the company's escalation policy.
- Ensure all support calls and emails are answered and resolved within agreed service level agreements (SLAs) and logged appropriately.
- Troubleshoot using open questions, support documents, and system training.
- Offer recommendations for common problems or frequently asked questions.
- High School Diploma or Higher;
- Native/Fluent Polish speaker;
- Good English language skills at B2 level;
- Strong problem-solving skills;
- Effective troubleshooting skills.
- 12-month renewable contract;
- Health coverage and private healthcare;
- Attractive salary with performance bonus;
- 40-hour working week, 8 hours a day, 5 days a week;
- Greek language lessons.
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