Veterinary Services Customer Support Representative
1 day ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team. The ideal candidate will be fluent in French and English, possess excellent communication skills, and have experience in customer service, preferably in a healthcare or veterinary setting.
The representative will be responsible for delivering exceptional support to pet owners, addressing inquiries regarding veterinary services and pet care, and providing accurate information to facilitate client needs. They will also collaborate with veterinary staff to ensure timely and effective resolutions to customer complaints and issues.
In addition to their technical skills, the representative must possess strong problem-solving abilities, a commitment to customer care, and a genuine passion for animals. They will be expected to stay informed about veterinary services, health tips, and promotions to effectively assist customers.
Responsibilities:- Deliver high-quality customer service to clients via phone, email, and chat.
- Address inquiries regarding veterinary services and pet care.
- Provide accurate information to facilitate client needs.
- Collaborate with veterinary staff to resolve customer complaints and issues.
- Document customer interactions and maintain accurate records.
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