Veterinary Services Customer Support Specialist
11 hours ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team in the Veterinary Services Department. This exciting opportunity will provide you with the chance to make a meaningful impact in the lives of pets and their owners, while utilizing your exceptional communication skills to deliver outstanding customer service.
Job DescriptionThe ideal candidate will be responsible for providing exceptional customer support in German, addressing inquiries related to veterinary services, appointments, and pet care advice. This will involve scheduling appointments, managing customer inquiries with empathy and professionalism, and documenting interactions accurately in the CRM system for follow-up and future reference.
Collaborating with veterinary staff and other departments is also essential to ensure that customer issues are resolved efficiently and effectively. Additionally, staying informed about veterinary services and updates will enable you to provide customers with accurate and relevant information.
Key Responsibilities- Provide exceptional customer support in German
- Schedule appointments and manage customer inquiries
- Document interactions accurately in the CRM system
- Collaborate with veterinary staff and other departments
- Stay informed about veterinary services and updates
To be successful in this role, the ideal candidate will possess fluency in German, strong English communication skills, both written and spoken. Previous experience in customer service, especially in veterinary or healthcare sectors, is preferred. The candidate should also have strong problem-solving abilities and a customer-focused approach to service.
Excellent communication and interpersonal skills, with an ability to connect empathetically with clients, are essential. The candidate should also be able to manage multiple tasks effectively in a fast-paced environment and have attention to detail and organizational skills for maintaining accurate records and documentation.
Benefits- Performance bonus
- Transportation bonus
- Private health care benefits
- Two additional salaries per year
- Fully paid training by certified instructors
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