Transportation Customer Service Representative
2 days ago
Transportation Customer Service Representative
Job Overview:
We are seeking a skilled Transportation Customer Service Representative to join our team. As a key member of our customer support group, you will be responsible for handling inquiries and complaints related to truck and bus services in a professional and courteous manner.
Responsibilities:
- Handle customer calls, emails, and chats in a timely and efficient manner
- Support customers with truck breakdowns by creating cases in the CRM system and collaborating with dealers or technicians for assistance
- De-escalate customer concerns and provide solutions within set parameters
- Answer questions about product information, technical matters, and corporate policies
- Maintain a customer relationship database and follow up on customer contacts
Requirements:
- Excellent command of Italian language
- Good communication skills in English
- A high school diploma or equivalent is required
- Familiarity with knowledge management systems and information research
- Previous experience working in a contact center or managing mail is preferred
Benefits:
- Complete relocation support to Greece, including flight tickets, accommodation, and house searching assistance
- Competitive monthly salary plus bonuses
- Healthcare benefits and various discounts
- Full training by certified instructors
- Professional growth opportunities
About Us:
We are a multinational company that values diversity and equality. We offer equal opportunities to all candidates, regardless of gender, ethnicity, religion, culture, or age. Join our team and be part of a global organization that fosters innovation and excellence.
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