Transportation Customer Service Representative

2 days ago


Athens, Attica, Greece beBeeCustomer Full time
Job Title:
Transportation Customer Service Representative

Job Overview:
We are seeking a skilled Transportation Customer Service Representative to join our team. As a key member of our customer support group, you will be responsible for handling inquiries and complaints related to truck and bus services in a professional and courteous manner.

Responsibilities:
  • Handle customer calls, emails, and chats in a timely and efficient manner
  • Support customers with truck breakdowns by creating cases in the CRM system and collaborating with dealers or technicians for assistance
  • De-escalate customer concerns and provide solutions within set parameters
  • Answer questions about product information, technical matters, and corporate policies
  • Maintain a customer relationship database and follow up on customer contacts

Requirements:
  • Excellent command of Italian language
  • Good communication skills in English
  • A high school diploma or equivalent is required
  • Familiarity with knowledge management systems and information research
  • Previous experience working in a contact center or managing mail is preferred

Benefits:
  • Complete relocation support to Greece, including flight tickets, accommodation, and house searching assistance
  • Competitive monthly salary plus bonuses
  • Healthcare benefits and various discounts
  • Full training by certified instructors
  • Professional growth opportunities

About Us:
We are a multinational company that values diversity and equality. We offer equal opportunities to all candidates, regardless of gender, ethnicity, religion, culture, or age. Join our team and be part of a global organization that fosters innovation and excellence.

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