Transportation Customer Service Specialist
23 hours ago
We are seeking a skilled customer service representative to join our transportation team. As a key member of our team, you will be responsible for handling customer inquiries and resolving issues related to truck and bus transportation.
Responsibilities:
- Handle customer inquiries via phone, email, or chat
- Support customers in case of truck breakdowns by creating cases in the CRM system
- Contact nearest dealers or technicians for assistance when necessary
- De-escalate customer concerns and propose solutions within set parameters
- Answer questions about customer service, technical, and product matters
- Maintain a customer relationship database and follow up on customer contacts
Requirements:
- Excellent command of Romanian
- Good communication skills in English
- A high school diploma or equivalent required
- Awareness of automotive roadside assistance procedures preferred
- Work experience with knowledge management systems and information research preferred
Benefits:
- Competitive monthly salary
- Relocation support to Greece
- Health care benefits and numerous discounts
- Full training by certified instructors
- Professional growth and development opportunities
This is an excellent opportunity to advance your career and work for a multinational company. You will develop strong experience and skills while representing one of the biggest brands worldwide. Our company fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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