Transportation Customer Service Specialist
1 day ago
We are seeking a highly skilled customer service professional to join our team as a Transportation Customer Expert. This role is responsible for handling customer inquiries and complaints related to transportation services in a timely and efficient manner.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will also possess strong problem-solving skills, with the ability to resolve complex issues quickly and efficiently.
In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, resolving complaints, and escalating issues to management when necessary. You will also be required to maintain accurate records of customer interactions, including complaint resolutions and follow-up actions.
As a Transportation Customer Expert, you will play a critical role in ensuring that our customers receive the highest level of service, while also meeting the company's quality standards. If you have a passion for delivering outstanding customer service and possess the skills and experience required for this role, we encourage you to apply.
Responsibilities:
- Handle customer inquiries and complaints related to transportation services
- Respond to customer inquiries in a timely and efficient manner
- Resolve customer complaints through effective communication and problem-solving skills
- Elevate complex issues to management when necessary
- Maintain accurate records of customer interactions
- Excellent communication skills (written and verbal)
- Strong problem-solving skills
- Ability to work effectively in a fast-paced environment
- High school diploma or equivalent required
- Basic awareness of transportation industry practices preferred
- Complete relocation support
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend bonus
- Health care benefits and numerous discounts
- Full training by certified instructors
- Professional growth & development opportunities
- State-of-the-art premises
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