Home Improvement Spanish Language Support Specialist
1 day ago
Patrique Mercier Recruitment PT presents an exciting opportunity for a Spanish speaking customer service representative in the home improvement and DIY tools department. In this role, you will support Spanish-speaking customers, guiding them through their inquiries related to home improvement products and tools.
Key Responsibilities:- Provide high-quality customer support in Spanish, assisting customers with product inquiries, order issues, and general information about DIY tools and home improvement.
- Resolve customer complaints efficiently and effectively, ensuring a high level of satisfaction and loyalty.
- Document customer interactions accurately in the CRM system, maintaining clear records of inquiries and resolutions.
- Collaborate with the sales and technical teams to address complex queries and ensure timely resolution.
- Stay informed about the latest product offerings, DIY techniques, and industry trends to provide informed assistance.
- Engage proactively with customers, fostering relationships and encouraging repeat business.
- Participate in training sessions to continually develop your knowledge of products and enhance customer service skills.
Requirements:
- Fluency in Spanish and strong English communication skills, both written and spoken.
- Previous experience in customer service, preferably in home improvement, retail, or a related field.
- Strong problem-solving skills with a focus on delivering excellent customer service.
- Excellent verbal and written communication abilities to effectively engage with customers.
- Able to manage multiple inquiries and prioritize tasks efficiently.
- Attention to detail and organizational skills for maintaining accurate records and documentation.
- A genuine passion for home improvement and DIY projects will be considered a significant advantage.
Benefits:
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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