Home Improvement Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomer Full time

Immerse yourself in the world of home improvement and take on a challenging role as a Spanish Speaking Customer Service Representative.

Job Description

This position involves delivering exceptional support to Spanish-speaking customers via phone, email, and chat regarding home improvement and DIY tools.

Responsibilities
  • Provide top-notch customer service by addressing product inquiries, order placements, and troubleshooting or usage questions for various tools.
  • Guide customers in selecting the right tools and products based on their specific needs and projects.
  • Resolve customer complaints and concerns promptly, ensuring a high level of satisfaction and loyalty.
  • Stay informed about the latest products, promotions, and trends in the home improvement sector.
  • Document all customer interactions accurately and contribute to service improvement initiatives.
  • Partner with internal teams to address and resolve complex customer issues effectively.

Qualifications

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably in the retail or home improvement sector.
  • Exceptional communication skills and a customer-focused attitude.
  • Strong problem-solving capabilities and the ability to work under pressure.
  • Knowledge of DIY tools and home improvement products is an advantage.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with excellent organizational skills and the ability to multitask.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks

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