Home Improvement Customer Support Specialist
2 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to Czech-speaking customers through various communication channels.
Job Description:As a Customer Service Representative, you will engage with customers who are seeking assistance with home improvement and DIY projects. You will respond to their inquiries, resolve issues, and provide solutions to enhance their experience. Your strong problem-solving skills and customer-focused attitude will enable you to deliver top-notch service and exceed customer expectations.
Responsibilities:- Provide excellent customer support through phone, email, and chat
- Assist customers with inquiries regarding home improvement and DIY tools
- Resolve issues and provide solutions to enhance the customer experience
- Maintain accurate records of customer interactions for quality assurance
- Collaborate with team members to meet performance targets
To succeed in this role, you must have:
- Fluency in Czech (both written and spoken) is essential
- Strong interest in home improvement and DIY tools
- Experience in customer service is favorable, but not mandatory
- Excellent communication and interpersonal skills
- Problem-solving skills and a customer-focused attitude
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year Fully Paid Training
- Above Average Salary
- Fully Paid Relocation Package
- Free Greek Lessons, discounts and other perks
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