Home Improvement Customer Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomerService Full time
Customer Service Representative for Home Improvement

Patrique Mercier Recruitment is excited to present an excellent opportunity for a dedicated Customer Service Representative in the home improvement sector.

  • Assist Dutch-speaking customers with inquiries related to DIY tools, products, and services, ensuring they receive the guidance and information they need for their projects.

This role requires providing exceptional customer support, addressing queries about home improvement products, and collaborating with product specialists to resolve complex issues. The ideal candidate will possess strong interpersonal skills, problem-solving abilities, and fluency in Dutch.

Key Responsibilities:

  • Provide customer support in Dutch, addressing queries about home improvement products, DIY tools, and related services.
  • Assist customers with product selection, ordering, and troubleshooting to ensure a seamless shopping experience.
  • Document customer interactions and maintain accurate records in the CRM system for effective follow-up.
  • Collaborate with product specialists and other departments to resolve complex inquiries and product-related issues.
  • Stay current with product knowledge, trends in home improvement, and customer service best practices.
  • Engage with customers proactively to ensure satisfaction and foster loyalty to the brand.
  • Participate in ongoing training programs to further develop skills and improve service delivery.
Required Skills and Qualifications:
  • Fluency in Dutch and strong English communication skills, both written and spoken.
  • Experience in customer service, particularly in retail or the home improvement sector, is highly desirable.
  • Strong interpersonal skills, with a focus on providing exceptional customer experiences.
  • Excellent problem-solving abilities and a willingness to assist customers with their DIY projects.
  • Able to manage multiple tasks and priorities efficiently in a fast-paced environment.
  • Attention to detail and organizational skills for maintaining accurate customer records.
  • A genuine interest in DIY and home improvement will be beneficial for engaging with customers effectively.
Benefits:
  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits.
  • Two additional salaries per year.
  • Fully paid training by certified instructors.

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