Home Improvement Customer Support Specialist

1 day ago

Athens, Attica, Greece beBeeHomeImprovement Full time
Customer Service Representative - Home Improvement

We are seeking a skilled Customer Service Representative to join our team in the Home Improvement department.

  • Deliver exceptional customer support via phone, email, and chat, addressing inquiries related to home improvement and DIY tools.
  • Assist customers with product selection, troubleshooting, and order inquiries to ensure satisfaction.
  • Maintain accurate records of customer interactions and document issues and resolutions in our CRM system.
  • Collaborate with team members and departments to efficiently address and resolve customer concerns.
  • Stay updated on the latest product offerings, features, and promotions within the home improvement sector.
  • Provide proactive assistance by engaging with customers and following up on outstanding inquiries.
  • Participate in regular training sessions to improve product knowledge and customer service skills.

Requirements:

  • Fluency in Spanish and strong communication skills in English, both written and spoken.
  • Previous experience in customer service, especially in the home improvement or retail sector, is a plus.
  • Excellent problem-solving capabilities and a commitment to delivering exceptional customer service.
  • Strong communication skills, with the ability to engage customers professionally and empathetically.
  • Able to manage multiple priorities efficiently in a fast-paced environment.
  • Attention to detail and organizational skills for accurate record-keeping.
  • A passion for DIY projects and home improvement is highly advantageous.

Benefits:

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits.
  • 2 additional salaries per year.
  • Fully paid training by certified instructors.

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