German Speaker

2 days ago

Athens, Attica, Greece beBeeCustomer Full time

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for German Speaking Customer Service Representative within Home Improvement & DIY Tools Department.

Job Description

In this role, you will be the primary point of contact for German-speaking customers, assisting them with inquiries related to our extensive range of home improvement products and DIY tools. Your expertise in customer service will play a vital role in helping customers find the right solutions for their projects while fostering a positive brand experience.

Key Responsibilities
  • Provide top-notch customer support in German, addressing inquiries related to DIY tools and home improvement products.
  • Assist customers with product selections, troubleshoot issues, and provide solutions to enhance their shopping experience.
  • Maintain accurate documentation of all customer interactions, ensuring detailed records for quality assurance.
  • Collaborate with teams to resolve customer issues and ensure timely follow-ups on inquiries.
  • Stay informed about product specifications, promotions, and innovations within the home improvement industry to assist customers effectively.
  • Proactively engage with customers to gather feedback and improve service delivery.
  • Participate in training programs to enhance product knowledge and customer service skills.
Requirements
  • Fluency in German and strong English communication skills, both written and spoken.
  • Experience in customer service, especially in the retail or home improvement sectors, is highly desirable.
  • Strong problem-solving skills with a customer-focused approach to service.
  • Excellent communication and interpersonal skills to engage professionally with customers.
  • Able to multitask efficiently and manage time effectively in a fast-paced work environment.
  • Attention to detail and strong organizational skills for accurate record-keeping.
  • A genuine interest in DIY and home improvement, with the ability to provide informed recommendations.
Benefits
  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • 2 additional salaries per year.
  • Fully paid training by certified instructors

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