Home Improvement German Speaker
1 day ago
German Speaking Customer Service Representative in Home Improvement
">Job Description:As a German speaking customer service representative, you will be the primary point of contact for our German-speaking customers. Your role will involve providing exceptional customer service through various communication channels such as phone, email and chat.
">Responsibilities:- Provide excellent customer service to German-speaking clients via phone, email and chat.
- Assist customers with product inquiries, orders, and product usage.
- Handle and resolve customer complaints promptly and effectively.
- Document customer interactions and maintain comprehensive records.
- Collaborate with internal teams to provide accurate information and support to customers.
Key Performance Indicators:
- Customer satisfaction ratings.
- First call resolution rates.
- Customer retention rates.
- Fluency in German and proficiency in English (written and spoken).
- Experience in customer service, preferably within the retail or home improvement sector.
- Strong communication and interpersonal skills.
- A customer-focused mindset with strong problem-solving abilities.
- Ability to work well in a team-oriented environment.
- Private health insurance.
- Training and development opportunities.
- Performance-based bonuses.
- Fully paid relocation package.
We are a dynamic company that values our employees' language skills and expertise. We offer a rewarding environment that fosters career growth and personal development.
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