Hire Now: Expert Home Improvement Customer Service Rep Wanted
2 days ago
We are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to German-speaking clients through various communication channels.
- Key Responsibilities:
- Respond to customer inquiries regarding products, orders, and technical specifications of DIY tools.
- Guide customers in selecting the appropriate products for their home improvement projects.
- Handle customer complaints and feedback professionally, ensuring a satisfying resolution.
- Maintain up-to-date knowledge of the product range, promotions, and company policies.
- Document all customer interactions accurately for quality assurance and service improvement.
- Collaborate with sales and technical teams to resolve any complex customer issues promptly.
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the retail or home improvement sector.
- Strong communication skills and a customer-focused mindset.
- Ability to troubleshoot basic technical issues and provide effective guidance.
- Familiarity with DIY tools and home improvement products is an advantage.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational and multitasking skills.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons and Discounts
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