German Language Customer Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomer Full time
German Speaking Customer Service Position Overview

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service in a dynamic and fast-paced environment.

Job Description:

We are seeking a highly skilled and fluent German speaker to join our team as a customer service representative. The successful candidate will be responsible for providing outstanding customer service to German-speaking clients through various communication methods, including phone, email, and chat. This will involve effectively addressing client inquiries and concerns, resolving issues efficiently, and maintaining high levels of satisfaction.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment focused on customer satisfaction. A strong background in customer service, along with fluency in German and English, both written and spoken, is essential for this role.

Responsibilities:
  • Provide exceptional customer service to German-speaking clients
  • Assist clients with order processing, account management, and product/service inquiries
  • Resolve client complaints and issues efficiently
  • Collaborate with internal teams to ensure smooth operations and seamless service delivery
  • Document client interactions accurately and maintain comprehensive records
  • Stay informed about company products and policies to provide accurate assistance and advice
Requirements:
  • Fluency in German and English, both written and spoken
  • Previous experience in a customer service role preferred
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment focused on customer satisfaction
  • Familiarity with customer service software and proficiency in Microsoft Office beneficial
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks

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