
Home Improvement Polish Language Support Professional
1 day ago
We are seeking a skilled and dedicated Polish speaking customer service representative to join our team in the home improvement department.
Job DescriptionThe successful candidate will provide exceptional support to Polish-speaking customers via phone, email, and chat. They will be responsible for delivering outstanding customer service, assisting with product inquiries, order tracking, and technical support for DIY tools. Additionally, they will provide knowledgeable advice and recommendations regarding home improvement products.
Responsibilities:- Deliver outstanding customer service to Polish-speaking clients via phone, email, and chat.
- Assist customers with product inquiries, order tracking, and technical support for DIY tools.
- Provide knowledgeable advice and recommendations regarding home improvement products.
- Document all customer interactions accurately in the CRM system for efficient follow-up.
- Collaborate with internal teams to resolve any customer issues or inquiries promptly.
- Stay informed about product offerings, promotions, and industry trends to provide accurate information.
- Fluency in Polish and English; knowledge of additional languages is a plus.
- Experience in customer service roles, preferably in the retail or home improvement industry.
- Strong communication and problem-solving skills.
- Detail-oriented with excellent organizational abilities.
- Familiarity with CRM systems and basic computer applications.
- Able to work collaboratively in a team environment and manage multiple inquiries effectively.
- Private health insurance
- Training and development opportunities
- Performance bonus
- Two extra salaries per year
- Fully paid training
- Great salary
- Fully paid relocation package (flight, transfer, and hotel)
- Many extras
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