Spanish Speaking Customer Service Agent for Home Appliance Support

2 days ago


Athens, Attica, Greece beBeeCustomerSupport Full time
Home Appliances Support Representative

We are seeking a skilled Home Appliances Support Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to customers in their native language.

About the Role

This is a critical role that requires strong communication and problem-solving skills. You will work closely with internal teams to resolve service-related issues and improve customer experiences. Your goal will be to ensure customer satisfaction and build strong relationships with clients.

Key Responsibilities
  • Provide top-notch customer support to Spanish-speaking clients through various channels.
  • Assist customers with product inquiries, warranty information, and troubleshooting issues.
  • Effectively handle customer complaints and provide solutions to ensure customer satisfaction.
  • Document all customer interactions accurately in our CRM system.
  • Collaborate with internal teams to resolve service-related issues and improve customer experiences.
Requirements
  • Fluency in Spanish and English; knowledge of additional languages is a plus.
  • Experience in customer support, preferably within the home appliances or retail industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-focused approach.
  • Familiarity with CRM systems and proficiency in standard office software.
Benefits

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