Home Automation Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomer Full time
Smart Home Customer Service Representative

We are seeking a skilled and customer-focused individual to join our team as a Smart Home Customer Service Representative. In this role, you will play a vital part in ensuring that customers receive exceptional service and support for their smart home products.

Job Responsibilities
  • Provide expert-level customer support via phone, email, or chat to Spanish-speaking customers regarding smart home technology.
  • Answer inquiries and resolve issues promptly and efficiently, escalating complex problems to senior representatives when necessary.
  • Maintain a professional demeanor and provide a positive experience for all customers, even in challenging situations.
  • Document customer interactions accurately to improve service delivery and identify areas for process improvement.
  • Collaborate with colleagues to meet performance objectives and enhance customer satisfaction, sharing knowledge and best practices to drive excellence in customer service.
Required Skills and Qualifications
  • Fluent Spanish language skills (both written and spoken) are essential. Applicants should clearly state their nationality and native language in their application.
  • A strong passion for technology and customer service is required, with previous experience in customer-facing roles highly desirable but not mandatory.
  • Excellent communication skills, both verbal and written, are necessary to engage effectively with customers and communicate complex technical information in a clear and concise manner.
  • Problem-solving skills and a proactive approach to challenges are critical to resolving customer issues efficiently and effectively.
  • A desire to learn about smart home technology and grow within a team-oriented company is essential.
Benefits
  • Competitive salary
  • Private health insurance
  • Training and development opportunities
  • Performance bonus
  • Extra salaries per year fully paid training
  • Above-average Greek salary
  • Fully paid relocation package (flight, transfer, and hotel)
  • Free Greek lessons, discounts, and other perks

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