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2 days ago
We are seeking a skilled and customer-focused individual to join our team as a Smart Home Customer Service Representative. In this role, you will play a vital part in ensuring that customers receive exceptional service and support for their smart home products.
Job Responsibilities- Provide expert-level customer support via phone, email, or chat to Spanish-speaking customers regarding smart home technology.
- Answer inquiries and resolve issues promptly and efficiently, escalating complex problems to senior representatives when necessary.
- Maintain a professional demeanor and provide a positive experience for all customers, even in challenging situations.
- Document customer interactions accurately to improve service delivery and identify areas for process improvement.
- Collaborate with colleagues to meet performance objectives and enhance customer satisfaction, sharing knowledge and best practices to drive excellence in customer service.
- Fluent Spanish language skills (both written and spoken) are essential. Applicants should clearly state their nationality and native language in their application.
- A strong passion for technology and customer service is required, with previous experience in customer-facing roles highly desirable but not mandatory.
- Excellent communication skills, both verbal and written, are necessary to engage effectively with customers and communicate complex technical information in a clear and concise manner.
- Problem-solving skills and a proactive approach to challenges are critical to resolving customer issues efficiently and effectively.
- A desire to learn about smart home technology and grow within a team-oriented company is essential.
- Competitive salary
- Private health insurance
- Training and development opportunities
- Performance bonus
- Extra salaries per year fully paid training
- Above-average Greek salary
- Fully paid relocation package (flight, transfer, and hotel)
- Free Greek lessons, discounts, and other perks
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