Czech Speaking Customer Support Specialist in Smart Home Technology

23 hours ago


Athens, Attica, Greece beBeeCustomerSupport Full time
Job Opportunity for Czech Speaking Customer Support Specialist

We are seeking a highly skilled and passionate customer support specialist to join our team in the Smart Home Technology Department. As a customer facing role, this position requires strong communication and interpersonal skills to provide exceptional support to our clients.

Responsibilities
  • Deliver top-notch customer service via phone, email, and chat to Czech-speaking clients regarding smart home technology products.
  • Assist customers with product inquiries, installation assistance, troubleshooting, and general usage questions.
  • Guide customers through the setup process of smart home devices, ensuring they get the most out of their products.
  • Handle complaints and resolve issues in a timely and professional manner, ensuring customer satisfaction.
  • Maintain up-to-date knowledge of the latest smart home technologies and associated products.
  • Document all customer interactions and feedback for continuous service improvement.
  • Collaborate with technical teams to address complex customer issues and enhance user experience.
Required Skills and Qualifications
  • Fluency in Czech and English, both written and spoken.
  • Experience in customer service, particularly in the technology or electronics sector, is a plus.
  • Strong communication and interpersonal skills.
  • Ability to troubleshoot technical issues and provide clear instructions to customers.
  • Proficient in using customer service software and Microsoft Office applications.
  • Detail-oriented with excellent organizational skills.
  • A genuine interest in smart home technology and its applications.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks


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