Czech Speaking Customer Support Specialist in Smart Home Technology
23 hours ago
We are seeking a highly skilled and passionate customer support specialist to join our team in the Smart Home Technology Department. As a customer facing role, this position requires strong communication and interpersonal skills to provide exceptional support to our clients.
Responsibilities- Deliver top-notch customer service via phone, email, and chat to Czech-speaking clients regarding smart home technology products.
- Assist customers with product inquiries, installation assistance, troubleshooting, and general usage questions.
- Guide customers through the setup process of smart home devices, ensuring they get the most out of their products.
- Handle complaints and resolve issues in a timely and professional manner, ensuring customer satisfaction.
- Maintain up-to-date knowledge of the latest smart home technologies and associated products.
- Document all customer interactions and feedback for continuous service improvement.
- Collaborate with technical teams to address complex customer issues and enhance user experience.
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, particularly in the technology or electronics sector, is a plus.
- Strong communication and interpersonal skills.
- Ability to troubleshoot technical issues and provide clear instructions to customers.
- Proficient in using customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A genuine interest in smart home technology and its applications.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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