Smart Home Support Specialist
18 hours ago
Patrique Mercier Recruitment is excited to present an exceptional opportunity for a skilled customer service representative within the Smart Home Technology Department. In this role, you will support customers in their journey to enhance their homes with innovative smart technologies.
Key Responsibilities- Provide top-tier customer support, helping customers navigate inquiries related to smart home technology products and services.
- Assist customers with setup, configuration, and troubleshooting of smart devices to ensure optimal functionality.
- Document all customer interactions accurately, maintaining thorough records in the CRM system for future reference.
- Collaborate with the technical support team and other departments to escalate and resolve customer issues promptly.
- Stay informed on the latest smart home technology trends, product updates, and best practices to provide informed support.
- Engage with customers proactively, identifying their needs and offering tailored solutions to enhance their smart home experience.
- Participate in training and development programs to continually improve service skills and product knowledge.
Requirements
- Fluency in German and strong command of English, both written and spoken, is essential.
- Previous experience in customer service, particularly in technology or smart home industry, is highly beneficial.
- Strong technical aptitude with the ability to understand and communicate complex technology concepts.
- Excellent coordination and organizational skills to manage multiple inquiries effectively.
- Strong problem-solving abilities and a passion for providing exceptional customer support.
- Ability to work efficiently in a remote environment, demonstrating self-motivation and time management skills.
- A genuine interest in smart home technologies and a commitment to helping customers make the most of their products.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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