Home Appliances Support Specialist
19 hours ago
We are seeking a highly skilled Customer Support Representative to join our team in the Home Appliances Department. In this role, you will be the primary point of contact for customers, providing assistance and support regarding their home appliance inquiries. Your expertise will play a vital role in ensuring customer satisfaction by helping clients with troubleshooting, product information, and order management.
Responsibilities- Deliver exceptional customer service to clients via phone, email, and chat.
- Assist customers with inquiries related to home appliance products, features, and troubleshooting.
- Resolve customer issues and complaints effectively to provide a positive experience.
- Document interactions and maintain accurate records in the CRM system.
- Collaborate with technical teams to ensure efficient resolution of technical issues.
- Stay informed about product offerings and home appliance industry trends to provide knowledgeable support.
Key Requirements
- Fluency in German and English; additional languages are a plus.
- Experience in customer support, preferably in the home appliances or consumer electronics sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities and a customer-centric approach.
- Familiarity with CRM systems and proficiency in standard office software.
- A passion for home appliances and the ability to provide effective solutions to customers.
Benefits Package
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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