Dedicated Customer Support Professional for Home Appliances
1 day ago
Customer Support Representative Wanted for Home Appliances
Patrique Mercier Recruitment is seeking a highly skilled and dedicated individual to join our team as a Customer Support Representative. As the primary point of contact for Dutch-speaking customers, you will be responsible for providing exceptional service and support related to our range of home appliances.
Responsibilities
- Deliver high-quality customer support via phone, email, and chat.
- Assist customers with inquiries related to product features, troubleshooting, and warranty information.
- Efficiently handle customer complaints and provide effective solutions.
- Document all customer interactions accurately in the CRM system.
- Collaborate with internal teams to ensure seamless service delivery and resolve customer issues.
- Stay informed about product knowledge and home appliance trends to provide reliable support.
Requirements
- Fluency in Dutch and English; knowledge of additional languages is a plus.
- Previous experience in customer support, preferably in the home appliances or retail sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and customer-oriented attitude.
- Familiarity with CRM systems and proficiency in standard office software.
- A positive attitude and the ability to work well in a team-oriented environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
- Many Extras
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