Home Appliances Customer Support Representative
1 day ago
We are seeking a skilled and dedicated Home Appliances Customer Support Representative to join our team. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients.
Job DescriptionThe ideal candidate will have excellent communication skills, both written and verbal, and be fluent in Czech and English. Previous experience in customer service, preferably in the home appliances or retail sector, is essential. Strong analytical and problem-solving skills, as well as the ability to handle multiple inquiries in a fast-paced environment, are also highly desirable.
Responsibilities- Provide top-notch customer support to Czech-speaking clients regarding home appliances through phone, email, and chat.
- Assist customers with inquiries related to product features, troubleshooting, and warranty claims.
- Effectively resolve customer complaints and issues, ensuring a positive experience.
- Document all customer interactions accurately and maintain comprehensive records.
- Coordinate with internal teams to address customer needs and enhance service delivery.
- Educate customers about product usage, maintenance, and safety measures.
- Gather customer feedback to identify areas for service improvement and report insights.
- Fluency in Czech and English, both written and spoken.
- Previous experience in customer service, preferably in the home appliances or retail sector.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Ability to handle multiple inquiries in a fast-paced environment with attention to detail.
- Familiarity with customer support software and standard office applications.
- Strong analytical and problem-solving skills.
- Willingness to work flexible hours, including evenings and weekends as required.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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