Grocery Delivery Services Customer Care Specialist
14 hours ago
We are seeking a skilled Italian speaking customer service representative to provide exceptional support to our clients.
- Deliver outstanding customer experience through various communication channels, including phone, email and chat.
- Assist customers with inquiries related to grocery orders, delivery times and service features.
- Document customer interactions accurately in the CRM system for effective tracking and follow-up.
- Collaborate with the delivery and operations teams to ensure timely deliveries and address customer concerns.
- Stay informed about the grocery offerings and policies to provide accurate information to clients.
Requirements:
- Fluency in Italian and English; additional languages are an asset.
- Experience in customer service, preferably in the grocery or food delivery industry.
- Strong verbal and written communication skills.
- Detail-oriented with excellent organizational abilities.
- Comfortable using CRM systems and basic computer applications.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
Benefits:
- Competitive Salary
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Relocation Package (flight, transfer and hotel)
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