Nordic Grocery Delivery Services Customer Experience Specialist
22 hours ago
Are you passionate about delivering exceptional customer experiences? Do you possess strong communication skills and a fluency in one of the Nordic languages?
- This is an exciting opportunity for a Nordic Speaking Customer Service Representative to join our dedicated team, providing support to clients who rely on grocery delivery services.
As a key member of our team, you will be responsible for:
Key Responsibilities- Providing high-quality customer support in Nordic languages (Danish, Finnish, Norwegian, or Swedish), assisting customers with inquiries related to grocery delivery services.
- Addressing customer concerns regarding orders, deliveries, and product availability promptly and efficiently.
- Maintaining accurate records of customer interactions to facilitate seamless follow-ups and feedback analysis.
- Collaborating closely with the logistics and delivery teams to resolve any issues that may arise during the delivery process.
- Staying informed about the latest products, promotions, and services offered, to provide customers with accurate information.
- Fostering positive relationships with customers by providing personalized service and actively listening to their needs.
- Engaging in continuous learning and training to enhance your skills and improve overall customer experience.
Requirements
- Fluency in one of the Nordic languages (Danish, Finnish, Norwegian, or Swedish) along with strong English communication skills.
- Previous experience in customer service, preferably in the grocery or food delivery sector.
- Strong problem-solving abilities and a commitment to delivering excellent customer service.
- Effective communication and interpersonal skills to connect with customers professionally.
- Ability to multitask and manage a busy workload in a remote environment efficiently.
- Detail-oriented with strong organizational skills to maintain accurate customer records.
- A genuine interest in grocery delivery services and a desire to help customers meet their needs.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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