Grocery Delivery Services Customer Support Specialist
16 hours ago
We are seeking a highly skilled French speaking customer service representative to join our team. In this role, you will be responsible for providing top-level customer support to clients using our grocery delivery service.
Key Responsibilities:- Provide exceptional customer service in French, addressing inquiries related to grocery delivery services, orders, and products.
- Assist customers with placing orders, managing delivery schedules, and resolving any issues related to their experience.
- Document customer interactions accurately in the system, maintaining detailed records for future reference.
- Collaborate with logistics and delivery teams to ensure timely and accurate fulfillment of orders and service expectations.
- Stay informed about product offerings, promotions, and service updates to effectively communicate relevant information to customers.
- Engage with customers proactively, following up to ensure satisfaction and address any concerns promptly.
- Participate in training programs to enhance your customer service skills and product knowledge.
To succeed in this role, you will need to possess the following skills and qualifications:
- Fluency in French, with strong English communication skills, both written and spoken.
- Experience in customer service, ideally within the grocery or food delivery sector, is preferred.
- Excellent problem-solving abilities, with a focus on delivering high-quality service.
- Strong verbal and written communication skills to effectively interact with customers.
- Able to handle multiple tasks and prioritize effectively in a busy work environment.
- Attention to detail and organizational skills for accurate order management.
- A passion for customer service and a willingness to learn about grocery products and delivery processes.
We offer a comprehensive benefits package, including:
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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