Grocery Delivery Customer Service Representative Opportunity
12 hours ago
Our company is excited to announce an outstanding opportunity for a skilled Customer Service Representative in the Grocery Delivery Services Department.
Key Responsibilities- Deliver exceptional customer support by responding promptly and professionally to inquiries regarding grocery delivery services and orders.
- Collaborate with customers to resolve issues related to order placements, delivery scheduling, and product information.
- Accurately document customer interactions and feedback in our CRM system.
- Work closely with delivery teams and internal departments to ensure seamless service delivery and exceed customer expectations.
- Stay up-to-date on promotions, product availability, and service updates to provide informed responses to customers.
- Engage proactively with customers to foster loyalty and satisfaction with our grocery delivery service.
- Participate in ongoing training programs to enhance customer service skills and industry knowledge.
Requirements
- Fluency in Portuguese and strong English communication skills, both written and spoken.
- Prior experience in customer service is advantageous, particularly in the food and grocery delivery sector.
- Excellent problem-solving skills and ability to thrive in a fast-paced environment.
- Effective verbal and written communication abilities to connect professionally with customers.
- Ability to prioritize tasks effectively and manage multiple responsibilities in a dynamic setting.
- Attention to detail and organizational skills for tracking customer interactions and feedback.
- Willingness to learn about industry trends and best practices in customer service.
Benefits
- Performance-based bonus.
- Transportation reimbursement.
- Comprehensive health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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