Grocery Delivery Services Customer Support Specialist
1 day ago
We are seeking a highly motivated and customer-focused Spanish Speaking Customer Service Representative to join our team.
About the RoleThis is an exciting opportunity to provide exceptional support to Spanish-speaking customers, assisting them with inquiries related to grocery orders, deliveries, and service-related questions.
- Deliver outstanding customer service to Spanish-speaking clients via phone, email, and chat.
- Assist customers with inquiries regarding orders, delivery times, and product availability.
- Document customer interactions accurately in the CRM system for effective tracking and follow-up.
- Collaborate with internal teams to ensure timely responses and resolutions to customer issues.
- Stay informed about grocery promotions, product selections, and delivery policies to provide accurate information.
- Build and maintain strong relationships with customers to promote satisfaction and retention.
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