German Speaking Customer Support Specialist for Grocery Delivery
14 hours ago
Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a customer service representative in the Grocery Delivery Services Department.
In this vital role, you will be an essential part of ensuring that our customers have an exceptional experience with grocery delivery services. You will assist German-speaking clients by addressing their inquiries, resolving issues, and providing guidance on our services.
This dynamic customer service position offers the perfect blend of technical skills and personal interaction.
Key Responsibilities:- Provide outstanding customer support in German, managing inquiries related to grocery delivery services.
- Assist customers with order placement, changes, and cancellations while ensuring a smooth shopping experience.
- Resolve customer complaints and issues promptly, maintaining a high level of satisfaction.
- Document customer interactions accurately and maintain up-to-date records in CRM systems.
- Collaborate with delivery and operations teams to manage customer expectations and resolve any logistical challenges.
- Stay informed about product availability, promotions, and delivery policies to provide accurate information.
- Engage in continuous training to enhance service skills and product knowledge related to grocery delivery.
To succeed in this challenging yet rewarding role, you will need:
- Fluency in German and strong communication skills in English, both written and spoken, are essential.
- Previous experience in customer service, particularly in the food delivery or grocery sector, is highly preferred.
- Exceptional problem-solving skills with a focus on improving customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to connect with customers professionally.
- Able to manage multiple inquiries and tasks efficiently in a fast-paced environment.
- Attention to detail and strong organizational skills for maintaining accurate customer records.
- A passion for food and grocery services, along with a desire to help customers find the best solutions.
We offer a comprehensive benefits package including:
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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