Grocery Delivery Support Specialist
1 day ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As an Italian-speaking representative, you will be responsible for providing exceptional customer service to our customers, ensuring that their shopping experience is seamless and enjoyable.
Key Responsibilities:- Provide high-quality customer support in Italian, answering inquiries related to grocery delivery services, order tracking, and product availability.
- Assist customers with issues regarding their orders, ensuring timely resolutions to enhance customer satisfaction.
- Document all interactions with customers accurately, maintaining helpful records for future reference.
- Collaborate with logistics and fulfillment teams to address and resolve delivery-related concerns.
- Stay informed about promotions, product offerings, and company policies to provide accurate information to customers.
- Engage with customers to offer personalized support and build strong relationships.
- Participate in training sessions to continuously develop service skills and product knowledge.
- Fluency in Italian and strong English communication skills, both written and spoken, are required.
- Previous experience in customer service, especially in the grocery or e-commerce sector, is highly advantageous.
- Excellent problem-solving skills and a commitment to providing an exceptional customer experience.
- Strong communication and interpersonal skills to engage professionally with customers.
- Able to manage multiple tasks effectively in a fast-paced environment.
- Attention to detail and strong organizational skills for maintaining accurate records.
- A genuine passion for customer service and helping others in their shopping experiences.
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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