Grocery Delivery Support Associate
19 hours ago
Providing exceptional support to customers is at the forefront of our operation. As a customer service representative, you will play a pivotal role in ensuring seamless shopping experiences.
Responsibilities:- Provide outstanding customer service to clients via phone, email, and chat.
- Assist customers with inquiries regarding grocery orders, delivery times, and product information.
- Handle issues such as order modifications, cancellations, and refunds efficiently.
- Document all customer interactions accurately in the CRM system for effective tracking.
- Collaborate with internal teams to resolve customer issues promptly and enhance service quality.
- Stay informed about product availability, promotions, and company policies to better assist customers.
Requirements:
- Fluency in Polish and English; knowledge of additional languages is a plus.
- Experience in customer service, ideally within the grocery or delivery services industry.
- Strong communication skills with a focus on customer satisfaction.
- Proficient in CRM systems and general computer applications.
- Detail-oriented with excellent organizational skills.
- Able to work both independently and collaboratively in a team environment.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
- Many Extras
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