Customer Service Ambassador for Grocery Delivery Excellence
1 day ago
Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a dynamic and customer-focused individual to join our team as a Portuguese Speaking Customer Service Representative in the Grocery Delivery Services Department.
Key Responsibilities:- Provide exceptional customer service to Portuguese-speaking clients via phone, email, and chat concerning grocery delivery services.
- Assist customers with inquiries related to orders, deliveries, and product availability, ensuring timely and effective resolution of issues.
- Educate customers on delivery policies, service features, and promotions, enhancing their shopping experience.
- Maintain accurate records of customer interactions and feedback to continuously improve service quality.
- Coordinate with logistics and delivery teams to ensure seamless deliveries and optimal service.
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, preferably in the retail or grocery sector.
- Strong communication skills and a customer-centric mindset.
- Ability to handle complaints and resolve issues with professionalism and empathy.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- Private Health Insurance.
- Training & Development Opportunities.
- Performance Bonus.
- Two Extra Salaries Per Year Fully Paid Training.
- Fully Paid Relocation Package (flight, transfer, and hotel).
- Free Greek Lessons and other perks.
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