German Speaking Customer Experience Professional
1 day ago
Imagine a new career chapter in Greece, with stunning surroundings and a fully paid relocation package. We are seeking a German-speaking customer experience specialist to enhance our customers' journey through top-tier support and guidance. Our ideal candidate is passionate about delivering exceptional service experiences and eager to work in a collaborative environment.
Key Responsibilities- Engage with customers in German, addressing their inquiries and providing solutions through various channels (phone, email, chat).
- Ensure a smooth and delightful customer experience from start to finish.
- Collaborate with different departments to resolve complex issues and improve service delivery.
- Document customer interactions thoroughly in the CRM system for future reference.
- Provide feedback and insights to enhance customer experience strategies.
- Participate in training and development sessions to continually elevate service standards.
- Actively contribute to team meetings and share best practices with peers.
Requirements
- Fluency in German and English, both spoken and written.
- Excellent communication skills with a focus on customer satisfaction.
- Strong analytical and problem-solving abilities in a customer service context.
- Prior experience in customer service or a related field is advantageous.
- A collaborative spirit and team-oriented mindset.
- Willingness to relocate and adapt to a new cultural environment.
- A positive attitude and eagerness to learn and grow within the company.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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