
German Speaking Customer Experience Specialist
1 day ago
Customer Service Representative Opportunity
Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a German-speaking customer service representative in the online travel and tour packages department.
- Provide exceptional customer service to German-speaking clients through various channels, including phone, email, and chat.
- Assist customers with inquiries related to travel bookings, tour packages, and other travel-related services.
- Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
- Guide customers through the booking process and offer detailed information about tours and packages offered.
- Document customer interactions accurately in the customer relationship management (CRM) system.
- Stay updated on travel trends, product offerings, and promotions to provide informed assistance to clients.
- Collaborate with internal teams to enhance the customer experience and improve service quality.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, ideally within the travel or tourism industry.
- Strong communication and interpersonal skills.
- Ability to handle customer inquiries and complaints with professionalism and empathy.
- Proficient in customer service software and Microsoft Office applications.
- Detail-oriented and organized with strong problem-solving capabilities.
- A genuine interest in travel and the ability to inspire customers with travel options.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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