
Multilingual Customer Experience Professional
1 day ago
Elevate your professional journey as a Multilingual Customer Experience Professional in Athens, Greece
About the RoleIn this key position, you will be an integral part of our team, focusing on delivering exceptional customer support to clients who speak German. The vibrant city of Athens provides a perfect backdrop for your career growth.
Responsibilities- Engage with customers in German through various communication channels, ensuring timely and accurate responses.
- Proactively identify customer needs and provide tailored solutions to enhance their experience.
- Collaborate with different teams to resolve complex inquiries and ensure customer satisfaction.
- Keep detailed records of customer interactions in our CRM system for ongoing service improvement.
- Participate in training sessions to stay updated on product knowledge and service techniques.
- Provide valuable insights and feedback to help shape customer experience strategies.
- Contribute positively to the team culture by sharing best practices and supporting colleagues.
To excel in this role, you should possess:
- Fluency in German and English, both written and verbal.
- Strong customer service orientation with excellent communication skills.
- Ability to handle inquiries and solve problems effectively.
- Previous experience in customer service or a related field is advantageous.
- Team player with a positive attitude and a willingness to learn.
- A passion for providing outstanding customer experiences.
- Openness to living and working in an international environment.
We offer a range of benefits, including:
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