Multilingual Customer Support Specialist
1 day ago
We are seeking a highly skilled and multilingual Italian Language Advisor to join our team. As an Italian Language Advisor, you will be responsible for providing exceptional customer service and support to our clients through multiple channels.
Key Responsibilities:- Provide timely and effective support to Italian-speaking clients via phone, email, and chat.
- Address customer inquiries and resolve issues to enhance client satisfaction.
- Maintain thorough knowledge of company products and services to offer informed assistance.
- Document interactions accurately and efficiently in our CRM system.
- Collaborate with team members to continually improve service standards and processes.
- Participate in training sessions to advance your skills and product knowledge.
- Fluent in both Italian and English; knowledge of other languages is an asset.
- Excellent customer service skills with a commitment to client satisfaction.
- Previous experience in customer service or advisory roles is preferred.
- Strong communication skills and a friendly, approachable attitude.
- Able to handle multiple tasks and prioritize effectively.
- Familiarity with CRM systems and basic computer skills.
- Must be authorized to work in Athens, Greece.
- Fully paid relocation package, including flights and transfers.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses.
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.
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