Multilingual Customer Service Representative for Airline Industry
1 day ago
As a key player in the airline industry, we are seeking a highly skilled and multilingual customer service representative to join our team. This exciting opportunity is perfect for individuals who have a passion for travel and enjoy assisting others.
Job DescriptionThe successful candidate will be responsible for handling reservations, answering passenger inquiries, and ensuring a smooth booking experience. As a Hebrew-speaking customer service representative, you will provide exceptional service to customers, collaborate with team members to optimize reservation processes, and adhere to industry regulations and company policies.
Responsibilities- Assist customers in Hebrew with airline reservations and inquiries via phone and email.
- Provide accurate and timely information on flights, fares, and travel policies.
- Handle reservations, changes, and cancellations efficiently and professionally.
- Ensure a high level of customer satisfaction by resolving issues effectively.
- Collaborate with team members to optimize reservation processes and customer service.
- Adhere to industry regulations and company policies for airline reservations.
To succeed in this role, you must possess:
- Fluency in Hebrew (both written and spoken).
- Passion for travel, customer service, and assisting passengers.
- Experience in a customer service role, especially in the travel or airline industry.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Strong attention to detail and accuracy in reservation management.
- Flexibility to work in shifts as per airline operation requirements.
- Private health insurance.
- Training and development opportunities.
- Performance bonus.
- Extra salaries per year fully paid training.
- Above-average salary.
- Fully paid relocation package.
- Free Greek lessons, discounts, and other perks.
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