Airline Customer Support Representative
24 hours ago
Patrique Mercier Recruitment is seeking an Italian speaking airline customer service specialist to join their team in Athens. This role is ideal for individuals passionate about travel and eager to provide exceptional service to Italian-speaking passengers.
Key Responsibilities:- Deliver outstanding customer service to Italian-speaking airline customers through phone, email, and chat support.
- Assist with inquiries related to flight bookings, cancellations, changes, and general airline services.
- Handle customer complaints and resolve issues with professionalism and care.
- Maintain up-to-date knowledge of airline policies, travel regulations, and any changes that may affect customers.
- Document all customer interactions accurately in the CRM system to maintain up-to-date records.
- Collaborate with other departments to ensure a smooth customer experience.
- Fluency in Italian and English, with exceptional communication skills in both languages.
- Prior experience in customer service, particularly in the airline or travel industry, is an advantage.
- Strong problem-solving skills and a customer-centric attitude.
- Ability to handle inquiries and resolve complaints efficiently.
- Familiarity with customer service software and proficiency in Microsoft Office applications.
- Attention to detail with excellent organizational capabilities.
- A passion for the travel industry and a commitment to providing the best customer experience.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Relocation Package
- Free Greek Lessons and discounts
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