Airline Reservations Customer Service Representative

1 day ago

Athens, Attica, Greece beBeeCustomerService Full time

Are you passionate about delivering exceptional customer experiences in a fast-paced travel environment?

Customer Service Representative Opportunity

We are seeking a skilled and fluent Italian-speaking Customer Service Representative to join our airline reservations team. As a key member of our dynamic team, you will be responsible for providing top-notch support to Italian-speaking clients, ensuring seamless booking experiences, and resolving any issues that may arise.

Key Responsibilities:

  • Deliver world-class customer service in Italian, handling client inquiries, reservations, changes, and cancellations with professionalism and courtesy.
  • Provide accurate and efficient information on flight schedules, baggage policies, and travel regulations, exceeding client expectations.
  • Document all customer interactions and maintain precise records of reservations and changes in our system.
  • Collaborate with other departments to resolve issues and ensure exceptional customer experiences.
  • Stay informed about the latest airline policies, promotions, and services to provide clients with up-to-date information.
  • Engage with clients proactively, addressing their needs and offering personalized recommendations to enhance their travel experience.
  • Participate in ongoing training to enhance your skills and knowledge of the airline industry.

Requirements:

  • Fluency in Italian and strong written and spoken English communication skills are essential.
  • Previous experience in customer service, ideally in the travel or airline industry, is highly advantageous.
  • Strong problem-solving abilities with a focus on delivering excellent customer service.
  • Excellent verbal and written communication skills to engage effectively with clients.
  • Able to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
  • Attention to detail and strong organizational skills for accurately handling reservations.
  • A passion for travel and a commitment to ensuring customer satisfaction in all interactions.

Benefits:

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits.
  • Two additional salaries per year.
  • Fully paid training by certified instructors.

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