Airline Reservations Customer Service Representative
1 day ago
Are you passionate about delivering exceptional customer experiences in a fast-paced travel environment?
Customer Service Representative OpportunityWe are seeking a skilled and fluent Italian-speaking Customer Service Representative to join our airline reservations team. As a key member of our dynamic team, you will be responsible for providing top-notch support to Italian-speaking clients, ensuring seamless booking experiences, and resolving any issues that may arise.
Key Responsibilities:
- Deliver world-class customer service in Italian, handling client inquiries, reservations, changes, and cancellations with professionalism and courtesy.
- Provide accurate and efficient information on flight schedules, baggage policies, and travel regulations, exceeding client expectations.
- Document all customer interactions and maintain precise records of reservations and changes in our system.
- Collaborate with other departments to resolve issues and ensure exceptional customer experiences.
- Stay informed about the latest airline policies, promotions, and services to provide clients with up-to-date information.
- Engage with clients proactively, addressing their needs and offering personalized recommendations to enhance their travel experience.
- Participate in ongoing training to enhance your skills and knowledge of the airline industry.
Requirements:
- Fluency in Italian and strong written and spoken English communication skills are essential.
- Previous experience in customer service, ideally in the travel or airline industry, is highly advantageous.
- Strong problem-solving abilities with a focus on delivering excellent customer service.
- Excellent verbal and written communication skills to engage effectively with clients.
- Able to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
- Attention to detail and strong organizational skills for accurately handling reservations.
- A passion for travel and a commitment to ensuring customer satisfaction in all interactions.
Benefits:
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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