Airline Travel Customer Service Representative

12 hours ago


Athens, Attica, Greece beBeeCustomerService Full time

Are you passionate about travel and providing exceptional customer service? Patrique Mercier Recruitment PT is thrilled to announce an engaging opportunity for a Spanish-speaking customer service representative to join the airline reservations department. This position plays a vital role in helping travelers plan their journeys and provide them with the support they need from start to finish.

Key Responsibilities
  • Deliver outstanding customer service in Spanish, assisting travelers with their reservations, inquiries, and changes to itineraries.
  • Guide customers through the booking process, providing accurate information about flights, fares, and policies.
  • Handle customer complaints and resolve issues promptly, ensuring a positive travel experience for every client.
  • Document all customer interactions accurately and maintain up-to-date records in the reservation system.
  • Collaborate with other departments to facilitate seamless communication and support for customers.
  • Stay informed about airline routes, policies, and promotions to provide customers with the best options and recommendations.
  • Participate actively in training and development to enhance your skills and product knowledge.
Requirements
  • Fluency in Spanish and a strong command of English, both spoken and written, are essential.
  • Previous experience in customer service, preferably in the travel or airline industry, is highly desirable.
  • Exceptional communication and interpersonal skills that enable you to engage with customers effectively.
  • A dedicated problem-solver who thrives on challenges and is committed to ensuring customer satisfaction.
  • Ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment.
  • Strong organizational skills for documenting customer inquiries accurately and managing reservations.
  • A passion for travel and a desire to help others make their travel dreams a reality
Benefits
  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • Two additional salaries per year.
  • Fully paid training by certified instructors


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