International Airline Customer Service Representative
1 day ago
Are you a skilled communicator who is passionate about delivering exceptional customer experiences? We are seeking a talented Danish-speaking Customer Service Representative to join our team and support an esteemed international airline. Based in Greece, this remote role offers the perfect blend of work-life balance and opportunities to grow with a globally recognized brand.
Key Responsibilities:- Provide top-notch customer support to Danish-speaking clients via phone, email, and chat.
- Assist with inquiries related to flight bookings, cancellations, changes, and general travel information.
- Resolve customer issues promptly and professionally to guarantee a positive customer experience.
- Maintain comprehensive knowledge of airline policies and procedures to aid customers effectively.
- Document all interactions thoroughly in the company's CRM system for accurate records.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Participate in ongoing training programs to refine skills and enhance service quality.
Requirements:
- Fluent in Danish, both written and spoken; proficiency in English is required.
- Outstanding communication and interpersonal skills with a strong emphasis on customer satisfaction.
- Ability to work independently in a remote environment and manage time effectively.
- Strong problem-solving abilities and a proactive approach to customer issues.
- Previous experience in customer service, preferably in the travel or airline industry, is a plus.
- Familiarity with CRM software and customer support tools.
- A positive attitude, flexibility, and a passion for helping others are essential.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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