International Travel Customer Service
1 day ago
Are you passionate about providing exceptional customer service and do you have a flair for the travel industry? We are seeking a skilled Customer Service Representative to join our team in Athens, Greece. As a key member of our support team, you will be responsible for ensuring that travelers receive outstanding service as they inquire about flights, bookings, and travel assistance.
In this role, you will play a crucial part in maintaining high levels of customer satisfaction by resolving issues and complaints efficiently. You will also be responsible for providing accurate information to customers regarding airline routes, services, and promotions.
As a Customer Service Representative, you will be expected to work efficiently in a fast-paced environment and handle multiple tasks with ease. Strong communication and interpersonal skills, along with a customer-focused approach, are essential for success in this role.
Responsibilities:
• Provide exceptional customer service to travelers via phone, email, and in-person communications.
• Assist customers with inquiries related to flight bookings, cancellations, and general travel information.
• Resolve issues and complaints efficiently, ensuring high levels of customer satisfaction.
• Maintain extensive knowledge of airline routes, services, and promotions to provide accurate information to customers.
• Document all customer interactions diligently in the company's CRM system.
• Collaborate with team members to enhance service quality and improve customer experiences.
Required Skills and Qualifications:
- Fluent in Czech, both written and spoken; proficiency in English is necessary.
- Strong communication and interpersonal skills with a customer-focused approach.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks.
- Problem-solving skills and attention to detail.
- Previous experience in customer service, ideally within the airline or travel industry, is advantageous.
- Familiarity with CRM systems and customer support tools.
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