Dutch Speaking Customer Experience Expert for Online Travel
24 hours ago
Exciting Opportunity for Dutch Speaking Customer Service Representative in Online Travel & Tour Packages Department
Job Description:- Provide exceptional customer support in Dutch, assisting clients with inquiries related to travel and tour packages.
- Help customers with booking processes, including modifications, cancellations, and itinerary changes.
- Document all customer interactions accurately, ensuring that all inquiries and resolutions are logged in the system.
- Collaborate with travel agents, suppliers, and internal teams to resolve complex issues promptly and efficiently.
- Stay informed about travel destinations, packages, and promotions to provide accurate information to customers.
- Engage with customers proactively to ensure a positive experience and foster brand loyalty.
- Participate in continuous training to stay updated on best practices in travel customer service and industry developments.
- Deliver top-notch customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist customers with booking processes, including modifying, canceling, and changing itineraries.
- Accurately document all customer interactions and maintain a high level of organization to ensure seamless communication between departments.
- Work collaboratively with travel agents, suppliers, and internal teams to resolve complex issues and provide excellent customer service.
- Stay up-to-date on travel destinations, packages, and promotions to offer expert advice to customers.
- Develop strong relationships with customers by engaging with them proactively and providing personalized support.
- Continuously improve skills and knowledge by participating in training sessions and staying current on industry trends.
- Fluency in Dutch and strong English communication skills, both written and spoken is essential.
- Experience in customer service, particularly in the travel or tourism industry, is highly preferable.
- Excellent problem-solving abilities with a customer-centric approach to service.
- Excellent verbal and written communication skills for effective interaction with clients.
- Able to manage multiple inquiries in a fast-paced environment while maintaining a positive demeanor.
- Attention to detail and strong organizational skills for accurately processing bookings and customer interactions.
- A passion for travel and a willingness to learn about various destinations and travel offerings.
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences in the online travel and tour packages department.
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