Travel Experience Ambassador
1 day ago
Deliver exceptional customer experiences as a Customer Service Representative for a leading online travel agency. In this exciting role, you will engage with customers through various channels, ensuring they receive outstanding service and assistance with their inquiries.
Key Responsibilities:- Provide high-quality support to Dutch-speaking clients via phone, email, and chat.
- Assist customers with travel inquiries, bookings, and changes to reservations.
- Maintain a strong understanding of travel products and services to offer accurate information.
- Document customer interactions in the company's CRM system for quality and training purposes.
- Collaborate with team members to enhance the overall customer experience.
- Participate in training sessions to stay informed about the latest industry trends and service updates.
- Fluent in Dutch, both written and spoken; English proficiency is essential.
- Excellent communication and interpersonal skills focused on customer satisfaction.
- Ability to thrive in a fast-paced environment and manage multiple priorities.
- Exceptional problem-solving skills and attention to detail.
- Previous experience in customer service, particularly in the travel industry, is a plus.
- Familiarity with CRM systems and customer support software.
- A positive attitude and a willingness to embrace new challenges in a diverse environment.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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