Dutch Speaking Customer Service Representative Online Travel
1 day ago
We are seeking a customer service representative to join our team in the online travel department.
This role is perfect for individuals who are enthusiastic about travel and committed to providing outstanding customer support. In this position, you will assist Dutch-speaking customers with inquiries regarding travel bookings, provide information about destinations, and resolve any issues they may encounter during their travel planning.
Your proficiency in Dutch will be crucial in ensuring a seamless experience for our clients. If you are passionate about the travel industry and eager to help others make their travel dreams a reality, we invite you to apply.
Responsibilities- Deliver excellent customer service via phone, email, and chat communications in Dutch.
- Assist customers with travel inquiries, bookings, changes, and cancellations.
- Effectively resolve customer complaints and provide solutions.
- Provide information about travel destinations, itineraries, and services offered.
- Maintain accurate documentation of customer interactions and feedback.
- Collaborate with team members to enhance service quality and customer satisfaction.
- Stay informed about current travel trends and company offerings to assist customers accurately.
- Fluency in Dutch (both spoken and written) is essential.
- Strong customer service and communication skills.
- Previous experience in customer service, especially within the travel industry, is a plus.
- Excellent problem-solving skills and a focus on customer satisfaction.
- Ability to work independently and as part of a collaborative team.
- Interest in travel and knowledge of popular destinations is advantageous.
- Proficient in using digital tools and customer relationship management software.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
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